Satisfaction Survey of Agency Services

Alternatives for Children and Families
Location: Burton

Updated: September 1, 2009

All survey data is anonymous. Some questions may allow multiple answers.

TOTAL NUMBER OF SURVEYS :  3

Family Race: 
1
   Black / African-American
2
   White / Caucasian
2
   Native American / American Indian
0
   Hispanic / Latino / Latina
0
   Asian American / Pacific Islander
0
   Chaldean / Arab-American
0
   Other
     
Marital Status:
1
   Single
2
   Married
0
   Divorced
0
   Live-Together Partner
0
   No Answer
     
Age:
0
   18 - 24
2
   25 - 34
0
   35 - 44
0
   45 - 54
1
   55+
0
   No Answer
     
Gender:
1
   Male
2
   Female
0
   No Answer
     
How many agencies have you had contact with?
2
   One
0
   Two
0
   Three
0
   Four
0
  

Five
1
   Six or more
0
   No Answer
     
What type of information were you seeking?
3
   Adoption
1
   Foster Care
1
   Foster-to-adopt
0
   Kinship
0
   Guardianship
0
   Step-parent adoption
0
   Training opportunities
0
   Orientation
0
   General information
0
   Other
     
Did this agency work with you in a prompt, courteous and professional manner?
0
   Yes
3
   No
0
   No Answer

Comments:

  • Adoption workers are very uncooperative. {name withheld} never returns calls and she will not even come out of her office to talk to us. The rest of the adoption workers are the same. We have been trying to have our foster care home study carried over to our Adoption home study, but they refuse to complete it until we are chosen for an adoption
  • They never called back.
  • took forever to get the worker to come to do the home study
Was the information you received thorough and complete?
0
   Yes
3
   No
0
   No Answer

Comments:

  • I have had 3 foster kids in my care for almost a year and I have not received medicaid cards. A returned call would be nice once in a while. We leave numerous messages but they are never returned, but when they want something, it needs to be done yesterday.They have email addresses but we, the foster parents are not allowed to email them. It would be easier to email them than leave a message because I know they read their email all day long and they do not return calls.
  • It would have been nice to see what happened to our request
  • subsidy/taxes/background info on child
Were you satisfied with the services the agency provided to you?
0
   Yes
3
   No
0
   No Answer

Comments:

  • Read the above. Most of the workers are rude and not of any help. Have never gotten medicaid cards for any foster children.
  • Unprofessional, lack of communication.
  • communicationdid not assist in finding a child
Were there barriers to your ability to become a foster or adoptive parent?
3
   Lack of response from the agency
0
   Fees associated with agency services too expensive
1
   Unable to get foster care license or Family Assessment complete in a timely manner (i.e., less than six months)
0
   No barriers
0
   No Answer
     
Where are you in the adoption / foster care process?
2
   Approved (Home study complete)
1
   Licensed Foster Family (Foster Care license complete)
0
   In-Process (Have agency / Home study not complete)
0
   Not yet working with an agency
0
   No Answer
     
Please tell us about the child or children you want to foster and/or adopt:
0
   Infant Adoption
0
   International Adoption
3
   Special Needs Adoption / Adoption from Foster Care
0
   Foster Care
0
   No Answer
   
2
   Younger than 6 years
3
   6 - 10 years
3
   11 - 13 years
1
   14 or older
0
   No Answer
     
0
   Black / African-American
0
   White / Caucasian
0
   Native American / American Indian
0
   Hispanic / Latino / Latina
0
   Asian American / Pacific Islander
0
   Chaldean / Arab-American
0
   Other
3
   Any Race / Doesn't Matter
0
   No Answer
   
3
   Having emotional / behavioral issues
3
   Having physical impairments
3
   Having developmental delays
3
   Having learning impairments
0
   No Answer
   
1
   Single child
0
   Sibling group
2
   Doesn't matter
0
   No Answer

Additional comments:

  • please help!