Satisfaction Survey of Agency Services

Child & Family Service Capital Area
Location: Lansing

Updated: September 1, 2009

All survey data is anonymous. Some questions may allow multiple answers.

TOTAL NUMBER OF SURVEYS :  1

Family Race: 
0
   Black / African-American
1
   White / Caucasian
0
   Native American / American Indian
0
   Hispanic / Latino / Latina
0
   Asian American / Pacific Islander
0
   Chaldean / Arab-American
0
   Other
     
Marital Status:
1
   Single
0
   Married
0
   Divorced
0
   Live-Together Partner
0
   No Answer
     
Age:
0
   18 - 24
0
   25 - 34
0
   35 - 44
1
   45 - 54
0
   55+
0
   No Answer
     
Gender:
0
   Male
1
   Female
0
   No Answer
     
How many agencies have you had contact with?
1
   One
0
   Two
0
   Three
0
   Four
0
  

Five
0
   Six or more
0
   No Answer
     
What type of information were you seeking?
1
   Adoption
0
   Foster Care
0
   Foster-to-adopt
0
   Kinship
0
   Guardianship
0
   Step-parent adoption
0
   Training opportunities
0
   Orientation
0
   General information
0
   Other
     
Did this agency work with you in a prompt, courteous and professional manner?
1
   Yes
0
   No
0
   No Answer

Comments:

Was the information you received thorough and complete?
1
   Yes
0
   No
0
   No Answer

Comments:

Were you satisfied with the services the agency provided to you?
1
   Yes
0
   No
0
   No Answer

Comments:

Were there barriers to your ability to become a foster or adoptive parent?
0
   Lack of response from the agency
0
   Fees associated with agency services too expensive
0
   Unable to get foster care license or Family Assessment complete in a timely manner (i.e., less than six months)
1
   No barriers
0
   No Answer
     
Where are you in the adoption / foster care process?
0
   Approved (Home study complete)
0
   Licensed Foster Family (Foster Care license complete)
1
   In-Process (Have agency / Home study not complete)
0
   Not yet working with an agency
0
   No Answer
     
Please tell us about the child or children you want to foster and/or adopt:
0
   Infant Adoption
0
   International Adoption
1
   Special Needs Adoption / Adoption from Foster Care
0
   Foster Care
0
   No Answer
   
0
   Younger than 6 years
1
   6 - 10 years
1
   11 - 13 years
0
   14 or older
0
   No Answer
   
0
   Black / African-American
0
   White / Caucasian
0
   Native American / American Indian
0
   Hispanic / Latino / Latina
0
   Asian American / Pacific Islander
0
   Chaldean / Arab-American
0
   Other
1
   Any Race / Doesn't Matter
0
   No Answer
   
1
   Having emotional / behavioral issues
1
   Having physical impairments
1
   Having developmental delays
1
   Having learning impairments
0
   No Answer
   
1
   Single child
0
   Sibling group
0
   Doesn't matter
0
   No Answer

Additional comments:

  • I am completely satisfied with the services provided by my agency.  This will be the third time I have utilized their services to adopt a child. My case worker for the first child was {name withheld}.  I found her to be caring, compassionate and wonderful to work with.  It is my understanding she is still with the agency but in a supervisory position.  {name withheld} assisted me with the adoption of my second daughter.  I was nervous at first because I felt so comfortable with {name withheld} but I couldn't have been more pleased.  {name withheld} was professional, caring, and a joy to work with.  I am fortunate enough to be working with her again to add a third daughter to my family.  When I found out I would be working with her again I was thrilled. {name withheld} is not always able to return my calls the same day but with her case load this is understandable.  However, when I speak to her she listens, really listens to me and never makes me feel as if she is unconcerned or doesn't have time for my questions.  I can count on her to make me feel valued and that she truely cares about the chidren she comes in contact with.