Satisfaction Survey of Agency Services

Child & Family Services of Northeast Michigan
Location: Alpena

Updated: September 1, 2009

All survey data is anonymous. Some questions may allow multiple answers.

TOTAL NUMBER OF SURVEYS :  4

Family Race: 
0
   Black / African-American
3
   White / Caucasian
0
   Native American / American Indian
0
   Hispanic / Latino / Latina
0
   Asian American / Pacific Islander
0
   Chaldean / Arab-American
0
   Other
1
   No Answer
     
Marital Status:
0
   Single
2
   Married
0
   Divorced
1
   Live-Together Partner
1
   No Answer
     
Age:
0
   18 - 24
1
   25 - 34
0
   35 - 44
1
   45 - 54
1
   55+
1
   No Answer
     
Gender:
0
   Male
3
   Female
1
   No Answer
     
How many agencies have you had contact with?
3
   One
0
   Two
0
   Three
1
   Four
0
  

Five
0
   Six or more
0
   No Answer
     
What type of information were you seeking?
3
   Adoption
2
   Foster Care
3
   Foster-to-adopt
0
   Kinship
0
   Guardianship
0
   Step-parent adoption
0
   Training opportunities
0
   Orientation
1
   General information
0
   Other
     
Did this agency work with you in a prompt, courteous and professional manner?
3
   Yes
1
   No
0
   No Answer

Comments:

  • Everything has gone slow
Was the information you received thorough and complete?
4
   Yes
0
   No
0
   No Answer

Comments:

Were you satisfied with the services the agency provided to you?
3
   Yes
1
   No
0
   No Answer

Comments:

  • It took 6 months to be approved. This is too long. Approval ran out and no contact for 6 months.
Do you feel any of the following were barriers to your ability to become a foster or adoptive parent?
0
   Lack of response from the agency
0
   Fees associated with agency services too expensive
1
   Unable to get foster care license or Family Assessment complete in a timely manner (i.e., less than six months)
3
   No Answer / no barriers
     
Where are you in the adoption / foster care process?
1
   Approved (Home study complete)
1
   Licensed Foster Family (Foster Care license complete)
2
   In-Process (Have agency / Home study not complete)
0
   Not yet working with an agency
0
   No Answer
     
Please tell us about the child or children you want to foster and/or adopt:
0
   Infant Adoption
0
   International Adoption
1
   Special Needs Adoption / Adoption from Foster Care
1
   Foster Care
2
   No Answer
   
1
   Younger than 6 years
0
   6 - 10 years
3
   11 - 13 years
2
   14 or older
0
   No Answer
   
0
   Black / African-American
0
   White / Caucasian
0
   Native American / American Indian
0
   Hispanic / Latino / Latina
0
   Asian American / Pacific Islander
0
   Chaldean / Arab-American
0
   Other
4
   Any Race / Doesn't Matter
0
   No Answer
   
2
   Having emotional / behavioral issues
1
   Having physical impairments
2
   Having developmental delays
2
   Having learning impairments
2
   No Answer
   
1
   Single child
0
   Sibling group
3
   Doesn't matter
0
   No Answer

Additional comments:

  • This process is taking too long. When we think of how long our home and hearts have been open for a child we feel bad for the children that are missing out on a family.
  • I've been completely satisfied with Child and Family Services.  We've had 10 children come through our home and we've adopted 2.  This agency has always been right there when ever needed.