Satisfaction Survey of Agency Services

Catholic Charities of West Michigan
Locations: Grand Rapids, Muskegon

Updated: September 1, 2009

All survey data is anonymous. Some questions may allow multiple answers.

TOTAL NUMBER OF SURVEYS :  2

Family Race: 
0
   Black / African-American
2
   White / Caucasian
1
   Native American / American Indian
0
   Hispanic / Latino / Latina
0
   Asian American / Pacific Islander
0
   Chaldean / Arab-American
0
   Other
     
Marital Status:
0
   Single
2
   Married
0
   Divorced
0
   Live-Together Partner
0
   No Answer
     
Age:
0
   18 - 24
0
   25 - 34
1
   35 - 44
1
   45 - 54
0
   55+
0
   No Answer
     
Gender:
0
   Male
2
   Female
0
   No Answer
     
How many agencies have you had contact with?
2
   One
0
   Two
0
   Three
0
   Four
0
  

Five
0
   Six or more
0
   No Answer
     
What type of information were you seeking?
2
   Adoption
0
   Foster Care
0
   Foster-to-adopt
0
   Kinship
0
   Guardianship
0
   Step-parent adoption
0
   Training opportunities
0
   Orientation
0
   General information
0
   Other
     
Did this agency work with you in a prompt, courteous and professional manner?
1
   Yes
1
   No
0
   No Answer

Comments:

  • Hard a hard time getting answers on how to accomadate problems with class times.
Was the information you received thorough and complete?
2
   Yes
0
   No
0
   No Answer

Comments:

Were you satisfied with the services the agency provided to you?
1
   Yes
1
   No
0
   No Answer

Comments:

  • Hassles with paperwork, snotty on the phone. They are short workers and yet they put us on hold even after being told we would have to repeat paperwork again if too much time elapses.
Do you feel any of the following were barriers to your ability to become a foster or adoptive parent?
1
   Lack of response from the agency
0
   Fees associated with agency services too expensive
1
   Unable to get foster care license or Family Assessment complete in a timely manner (i.e., less than six months)
1
   No Answer / no barriers
     
Where are you in the adoption / foster care process?
1
   Approved (Home study complete)
0
   Licensed Foster Family (Foster Care license complete)
1
   In-Process (Have agency / Home study not complete)
0
   Not yet working with an agency
0
   No Answer
     
Please tell us about the child or children you want to foster and/or adopt:
0
   Infant Adoption
0
   International Adoption
1
   Special Needs Adoption / Adoption from Foster Care
0
   Foster Care
1
   No Answer
   
0
   Younger than 6 years
0
   6 - 10 years
2
   11 - 13 years
1
   14 or older
0
   No Answer
   
0
   Black / African-American
2
   White / Caucasian
0
   Native American / American Indian
2
   Hispanic / Latino / Latina
1
   Asian American / Pacific Islander
1
   Chaldean / Arab-American
1
   Other
0
   Any Race / Doesn't Matter
0
   No Answer
   
1
   Having emotional / behavioral issues
1
   Having physical impairments
1
   Having developmental delays
1
   Having learning impairments
1
   No Answer
   
1
   Single child
0
   Sibling group
1
   Doesn't matter
0
   No Answer

Additional comments:

  • I can understand now why there are so many children not adopted. I feel like they do anything they can to get you to give up. Even the comments made in class were like they were trying to turn people off of adoption.