Satisfaction Survey of Agency Services

Calhoun County DHS
Location: Battle Creek

Updated: September 1, 2009

All survey data is anonymous. Some questions may allow multiple answers.

TOTAL NUMBER OF SURVEYS :  1

Family Race: 
0
   Black / African-American
1
   White / Caucasian
0
   Native American / American Indian
0
   Hispanic / Latino / Latina
0
   Asian American / Pacific Islander
0
   Chaldean / Arab-American
0
   Other
     
Marital Status:
0
   Single
1
   Married
0
   Divorced
0
   Live-Together Partner
0
   No Answer
     
Age:
0
   18 - 24
0
   25 - 34
1
   35 - 44
0
   45 - 54
0
   55+
0
   No Answer
     
Gender:
0
   Male
1
   Female
0
   No Answer
     
How many agencies have you had contact with?
0
   One
0
   Two
1
   Three
0
   Four
0
  

Five
0
   Six or more
0
   No Answer
     
What type of information were you seeking?
1
   Adoption
0
   Foster Care
0
   Foster-to-adopt
0
   Kinship
0
   Guardianship
0
   Step-parent adoption
0
   Training opportunities
0
   Orientation
0
   General information
0
   Other
     
Did this agency work with you in a prompt, courteous and professional manner?
0
   Yes
1
   No
0
   No Answer

Comments:

  • NO RESPONSE FOR WEEKS, THEN A CALL SAYING HE WAS GETTING BACK TO US AND WOULD CALL US AGAIN WITH ORIENTATION INFO THEN NEVER CALLED AGAIN
Was the information you received thorough and complete?
0
   Yes
1
   No
0
   No Answer

Comments:

  • A RETURN PHONE CALL WOULD HAVE BEEN NICE

Were you satisfied with the services the agency provided to you?
0
   Yes
1
   No
0
   No Answer

Comments:

  • LACK OF RESPONSE, NO FOLLOW THROUGHWE HAD A GOOD RELATIONSHIP WITH SECOND AGENCY, LOVE OUR FOSTER SON, NOW IN COLLEGE, GAVE UP WITH THIRD AGENCY, WHOM WE WENT TO TO TRY TO ADOPT DAUGHTER
Were there barriers to your ability to become a foster or adoptive parent?
1
   Lack of response from the agency
0
   Fees associated with agency services too expensive
0
   Unable to get foster care license or Family Assessment complete in a timely manner (i.e., less than six months)
0
   No barriers
0
   No Answer
     
Where are you in the adoption / foster care process?
0
   Approved (Home study complete)
0
   Licensed Foster Family (Foster Care license complete)
1
   In-Process (Have agency / Home study not complete)
0
   Not yet working with an agency
0
   No Answer
     
Please tell us about the child or children you want to foster and/or adopt:
0
   Infant Adoption
0
   International Adoption
1
   Special Needs Adoption / Adoption from Foster Care
0
   Foster Care
0
   No Answer
   
1
   Younger than 6 years
1
   6 - 10 years
1
   11 - 13 years
0
   14 or older
0
   No Answer
   
0
   Black / African-American
0
   White / Caucasian
0
   Native American / American Indian
0
   Hispanic / Latino / Latina
0
   Asian American / Pacific Islander
0
   Chaldean / Arab-American
0
   Other
1
   Any Race / Doesn't Matter
0
   No Answer
   
1
   Having emotional / behavioral issues
1
   Having physical impairments
1
   Having developmental delays
1
   Having learning impairments
0
   No Answer
   
0
   Single child
0
   Sibling group
1
   Doesn't matter
0
   No Answer

Additional comments:

  • We understand that the system is very overworked and staff is probably underpaid. However, in order to attract college educated, middle class families, there has to be some measure of interacting in a professional manner. Letting weeks go by with little or no communication, no status update, no information on where you are in the process, does not encourage intelligent people to participate. We lost our only daughter 10 years ago, but we always wanted a daughter and have a five bedroom home and lots of love to offer. We had no idea where we were in the process, or what the delays were, so we discontinued with the agency after six months because we had been told the process would take 3 to 6 months. Afterward, the caseworker told us we were almost done with the process, something that had never been communicated during the process.