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Satisfaction Survey of Agency Services
Cheboygan
County DHS
Location: Office located in Traverse City
Updated: September
1, 2009
All survey data is anonymous. Some questions may allow multiple answers.
TOTAL NUMBER OF SURVEYS : 1
| Family Race: |
0 |
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Black / African-American |
1 |
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White / Caucasian |
0 |
|
Native American / American Indian |
0 |
|
Hispanic / Latino / Latina |
0 |
|
Asian American / Pacific Islander |
0 |
|
Chaldean / Arab-American |
0 |
|
Other |
| |
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| Marital Status: |
0 |
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Single |
1 |
|
Married |
0 |
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Divorced |
0 |
|
Live-Together Partner |
0 |
|
No Answer |
| |
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| Age: |
0 |
|
18 - 24 |
0 |
|
25 - 34 |
1 |
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35 - 44 |
0 |
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45 - 54 |
0 |
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55+ |
0 |
|
No Answer |
| |
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| Gender: |
0 |
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Male |
1 |
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Female |
0 |
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No Answer |
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| How many agencies have you had contact
with? |
0 |
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One |
0 |
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Two |
1 |
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Three |
0 |
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Four |
0 |
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Five |
0 |
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Six or more |
0 |
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No Answer |
| |
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| What type of information were you seeking? |
1 |
|
Adoption |
0 |
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Foster Care |
0 |
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Foster-to-adopt |
0 |
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Kinship |
0 |
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Guardianship |
0 |
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Step-parent adoption |
0 |
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Training opportunities |
0 |
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Orientation |
0 |
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General information |
0 |
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Other |
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| Did this agency work with you in a prompt,
courteous and professional manner? |
0 |
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Yes |
1 |
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No |
0 |
|
No Answer |
Comments:
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I could not obtain an adoption application from
reception. I was told I had to speak directly with the worker
{name withheld}, who was on vacation,
but would be back in 2 weeks. When she returned, these are the
things I had to do before obtaining an application: meet with
her in her office; complete the personal inventory regarding
our family, feelings and how we were raised; and meet with her
in our home. It was after this that she mailed us an application,
because she said she forgot to bring one to our home. When all
this was done, she told us she had no child in mind for us, but
that we might want to work with Child & Family
Services, and so we did, believing there was no child available
for adoption in Cheboygan county (as she said they try to keep
local kids local). So we started again with CFSNWM. We were told
we would be done by 11-06, when PRIDE classes ended. But, when
our worker {name withheld} took
maternity leave at the end of 12-06, she had not yet completed
our adoption homestudy. (We felt being fostercare parents would
be a conflict of interest because we could not say that our intent
was family reunification). By 4-07 or so, she told us we could
go ahead and look for a child, that our adoption homestudy was
complete. Then when I asked for a copy, she said it wasn't complete
until we got our fostercare license. Then I questioned her on
how this could be because we were only interested in adoption,
and the state does not license adoption homestudies. Then she
implied that for an adoption-only homestudy, we would have to
pay about $3,000, + so did we want our fostercare license? Sure,
I said, but pointed out that special needs adoptions are done
free of charge, sneding a blind carbon copy to the executive
director--whom I never heard from. I also confirmed this by their
own website which contained the express written offer, as well
as by a direct response from Child & Family
of Northeastern MI--a different agency. After one year, in 8-07,
I asked our fostercare license be transferred to Child & Family
of NE MI. When it was, I was told that only a fostercare homestudy
was done + when {name withheld} gave
me a copy, it was full of errors including the types of children
that we were interested in, + that we understood that the goal
of fostercare was reunification with the family + that we agreed
to that! The adoption application we did for them was not transferred,
was said not to have been completed--but I remember because I
had recently completed one with DHS, and I asked {name
withheld} how I should
answer the question "have you
completed an application before?" because it was so recent
that I did the one from DHS I didn't know how that applied to
this new application.
| Was the information you received thorough and complete? |
0 |
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Yes |
1 |
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No |
0 |
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No Answer |
Comments:
| Were you satisfied with the services the agency provided to you? |
0 |
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Yes |
1 |
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No |
0 |
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No Answer |
Comments:
| Were there barriers to your ability to become a foster or adoptive parent? |
1 |
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Lack of response from the agency |
0 |
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Fees associated with agency services too expensive |
1 |
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Unable to get foster care license or Family Assessment complete in a timely manner (i.e., less than six months) |
0 |
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No barriers |
0 |
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No Answer |
| |
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| Where are you in the adoption / foster
care process? |
0 |
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Approved (Home study complete) |
1 |
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Licensed Foster Family (Foster Care license complete) |
0 |
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In-Process (Have agency / Home study not complete) |
0 |
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Not yet working with an agency |
0 |
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No Answer |
| |
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| Please tell us about the child or children
you want to foster and/or adopt: |
0 |
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Infant Adoption |
0 |
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International Adoption |
1 |
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Special Needs Adoption / Adoption from Foster Care |
0 |
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Foster Care |
0 |
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No Answer |
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|
1 |
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Younger than 6 years |
1 |
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6 - 10 years |
1 |
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11 - 13 years |
0 |
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14 or older |
0 |
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No Answer |
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0 |
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Black / African-American |
1 |
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White / Caucasian |
0 |
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Native American / American Indian |
1 |
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Hispanic / Latino / Latina |
0 |
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Asian American / Pacific Islander |
0 |
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Chaldean / Arab-American |
0 |
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Other |
0 |
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Any Race / Doesn't Matter |
0 |
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No Answer |
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1 |
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Having emotional / behavioral issues |
1 |
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Having physical impairments |
1 |
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Having developmental delays |
1 |
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Having learning impairments |
0 |
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No Answer |
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0 |
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Single child |
1 |
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Sibling group |
0 |
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Doesn't matter |
0 |
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No Answer |
Additional comments:
-
{identifying family information
redacted}.
Our DHS is very small. Whatever you say, if anything, to DHS
will go around and my job can be made almost impossible if
they choose to delay my applications because of this. I would
not want to hinder the cases of people in need that I serve,
in addition to the fact that jobs are scarce around here.I
am also interested in one of two sibling groups on MARE. Jessica
+ Ashley, (C-05780/C-05781) and Monica + Selena (C-05689/C-05690).
I don't know what to do, because my current agency is telling
me that it is the policy of MARE that there is nothing that
can be done until a completed homestudy is done. I WAS TOLD
THIS WAS DONE IN 4-07! But when I contacted MARE, you were
very helpful, but I understood MARE to say that how far along
we are will determine a sort of placement standing--or, that
we wouldn't be denied, just looked at differently by the worker.
Also, regarding the highest level of issues we would consider--it
is hard to answer because I don't know what your definition
of "mild" or "moderate" is. I am a
Licensed Practical Nurse, and have a seminary Masters in Christian
Counseling, so our definitions may be different. If you like,
I also have e-mails from {name withheld} + {name
withheld} which validates the dates
+ some of the issues I am telling you. Some are on an e-mail
address that I no longer have, so I would have to snail mail
them to you if you like. Just so you know they are available.
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