Satisfaction Survey of Agency Services

Ennis Center for Children
Location: Burton

Updated: September 1, 2009

All survey data is anonymous. Some questions may allow multiple answers.

TOTAL NUMBER OF SURVEYS :  2

Family Race: 
0
   Black / African-American
2
   White / Caucasian
0
   Native American / American Indian
0
   Hispanic / Latino / Latina
0
   Asian American / Pacific Islander
0
   Chaldean / Arab-American
0
   Other
0
   No Answer
     
Marital Status:
0
   Single
2
   Married
0
   Divorced
0
   Live-Together Partner
0
   No Answer
     
Age:
0
   18 - 24
1
   25 - 34
1
   35 - 44
0
   45 - 54
0
   55+
0
   No Answer
     
Gender:
0
   Male
2
   Female
0
   No Answer
     
How many agencies have you had contact with?
0
   One
1
   Two
1
   Three
0
   Four
0
  

Five
0
   Six or more
0
   No Answer
     
What type of information were you seeking?
2
   Adoption
0
   Foster Care
0
   Foster-to-adopt
0
   Kinship
0
   Guardianship
0
   Step-parent adoption
0
   Training opportunities
0
   Orientation
0
   General information
0
   Other
     
Did this agency work with you in a prompt, courteous and professional manner?
1
   Yes
1
   No
0
   No Answer

Comments:

  • very slow to respond, sometimes took days to return a phone call or e-mail
Was the information you received thorough and complete?
1
   Yes
1
   No
0
   No Answer

Comments:

  • more details to what is going on to the child, one or two line answers are not very helpful
Were you satisfied with the services the agency provided to you?
1
   Yes
1
   No
0
   No Answer

Comments:

  • from the first day we met with them I got an overwhelming indication that they did not believe we were capable and doubted our intentions, they seemed skeptible, changed plans on us too many times without sufficient reason, we jumped through hoops only to be turned away
Do you feel any of the following were barriers to your ability to become a foster or adoptive parent?
2
   Lack of response from the agency
0
   Fees associated with agency services too expensive
1
   Unable to get foster care license or Family Assessment complete in a timely manner (i.e., less than six months)
0
   No barriers
0
   No Answer
     
Where are you in the adoption / foster care process?
1
   Approved (Home study complete)
0
   Licensed Foster Family (Foster Care license complete)
0
   In-Process (Have agency / Home study not complete)
0
   Not yet working with an agency
1
   No Answer
     
Please tell us about the child or children you want to foster and/or adopt:
0
   Infant Adoption
0
   International Adoption
1
   Special Needs Adoption / Adoption from Foster Care
0
   Foster Care
1
   No Answer
   
1
   Younger than 6 years
1
   6 - 10 years
1
   11 - 13 years
1
   14 or older
1
   No Answer
     
0
   Black / African-American
0
   White / Caucasian
0
   Native American / American Indian
0
   Hispanic / Latino / Latina
0
   Asian American / Pacific Islander
0
   Chaldean / Arab-American
0
   Other
1
   Any Race / Doesn't Matter
1
   No Answer
     
1
   Having emotional / behavioral issues
0
   Having physical impairments
1
   Having developmental delays
1
   Having learning impairments
1
   No Answer
     
0
   Single child
0
   Sibling group
1
   Doesn't matter
1
   No Answer

Additional comments: