Satisfaction Survey of Agency Services

Family & Children Services, Inc.
Locations: Battle Creek, Kalamazoo

Updated: September 1, 2009

All survey data is anonymous. Some questions may allow multiple answers.

TOTAL NUMBER OF SURVEYS :  4

Family Race: 
2
   Black / African-American
2
   White / Caucasian
0
   Native American / American Indian
0
   Hispanic / Latino / Latina
0
   Asian American / Pacific Islander
0
   Chaldean / Arab-American
0
   Other
     
Marital Status:
1
   Single
3
   Married
0
   Divorced
0
   Live-Together Partner
0
   No Answer
     
Age:
0
   18 - 24
2
   25 - 34
2
   35 - 44
0
   45 - 54
0
   55+
0
   No Answer
     
Gender:
0
   Male
4
   Female
0
   No Answer
     
How many agencies have you had contact with?
4
   One
0
   Two
0
   Three
0
   Four
0
  

Five
0
   Six or more
0
   No Answer
     
What type of information were you seeking?
4
   Adoption
0
   Foster Care
1
   Foster-to-adopt
0
   Kinship
0
   Guardianship
0
   Step-parent adoption
0
   Training opportunities
0
   Orientation
0
   General information
0
   Other
     
Did this agency work with you in a prompt, courteous and professional manner?
1
   Yes
3
   No
0
   No Answer

Comments:

  • Took a long time to finish the home study. Once finished the case worker left for vacation. When we came in to pick up the home study it was not done correctly and another case worker had to correct it for us.
  • Agency is very slow in following up on what they have said they would do.  We turned in our homestudy application in August and there was no response until November.  We are still waiting for our caseworker to follow up on our last visit and to send us paperwork.
  • Our homestudy packet set on someones desk for 2 months before being contacted by our current case worker.  Now we have not heard from her to know if the study is complete.  We attempted to get a copy of the study 3 weeks ago and found out it was not completed.  We did not hear this from the case worker as she was out of town.  3 weeks later still no word as  to what is going on.
Was the information you received thorough and complete?
2
   Yes
2
   No
0
   No Answer

Comments:

  • To have a list of steps required of you and a very clear guide as to what you should and can expect from the agency.
  • To know if our homestudy has been approved.  To know if the study is complete before things expire.  To know if the agency is going to be able to work with us or if we need to try someplace different.
Were you satisfied with the services the agency provided to you?
1
   Yes
3
   No
0
   No Answer

Comments:

  • Working as hard as I could to be matched with a child and not having the help I expected and needed to succeed. Tried to change case workers, but was left unaided.
  • I'm partial to this at this point
  • Lack of communication from the case worker.  It is now May 30th and we still have yet to hear if our homestudy is completed, if it will be completed, if the agency will be able to work with us.
Were there barriers to your ability to become a foster or adoptive parent?
3
   Lack of response from the agency
0
   Fees associated with agency services too expensive
0
   Unable to get foster care license or Family Assessment complete in a timely manner (i.e., less than six months)
1
   No barriers
0
   No Answer
     
Where are you in the adoption / foster care process?
1
   Approved (Home study complete)
2
   Licensed Foster Family (Foster Care license complete)
3
   In-Process (Have agency / Home study not complete)
0
   Not yet working with an agency
0
   No Answer
     
Please tell us about the child or children you want to foster and/or adopt:
1
   Infant Adoption
0
   International Adoption
4
   Special Needs Adoption / Adoption from Foster Care
0
   Foster Care
0
   No Answer
   
3
   Younger than 6 years
2
   6 - 10 years
1
   11 - 13 years
0
   14 or older
0
   No Answer
   
2
   Black / African-American
2
   White / Caucasian
0
   Native American / American Indian
2
   Hispanic / Latino / Latina
1
   Asian American / Pacific Islander
1
   Chaldean / Arab-American
1
   Other
0
   Any Race / Doesn't Matter
0
   No Answer
   
4
   Having emotional / behavioral issues
4
   Having physical impairments
4
   Having developmental delays
4
   Having learning impairments
0
   No Answer
   
0
   Single child
0
   Sibling group
4
   Doesn't matter
0
   No Answer

Additional comments:

  • Wasted too much time for nothing.