Satisfaction Survey of Agency Services

Jackson County DHS
Location: Jackson

Updated: September 1, 2009

All survey data is anonymous. Some questions may allow multiple answers.

TOTAL NUMBER OF SURVEYS :  1

Family Race: 
0
   Black / African-American
1
   White / Caucasian
0
   Native American / American Indian
0
   Hispanic / Latino / Latina
0
   Asian American / Pacific Islander
0
   Chaldean / Arab-American
0
   Other
     
Marital Status:
0
   Single
1
   Married
0
   Divorced
0
   Live-Together Partner
0
   No Answer
     
Age:
0
   18 - 24
0
   25 - 34
0
   35 - 44
1
   45 - 54
0
   55+
0
   No Answer
     
Gender:
0
   Male
1
   Female
0
   No Answer
     
How many agencies have you had contact with?
0
   One
1
   Two
0
   Three
0
   Four
0
  

Five
0
   Six or more
0
   No Answer
     
What type of information were you seeking?
1
   Adoption
0
   Foster Care
0
   Foster-to-adopt
0
   Kinship
0
   Guardianship
0
   Step-parent adoption
0
   Training opportunities
0
   Orientation
0
   General information
0
   Other
     
Did this agency work with you in a prompt, courteous and professional manner?
0
   Yes
1
   No
0
   No Answer

Comments:

  • Adoption worker {name withheld} was Never available and very hesitent about letting or wanting us to adopt our son. At the time we had been lic foster parents for 9 years
Was the information you received thorough and complete?
0
   Yes
1
   No
0
   No Answer

Comments:

  • To be sent all necessary information and paperwork to start the adoption process - In a timely mannor - complete packets etc would have been great
Were you satisfied with the services the agency provided to you?
0
   Yes
1
   No
0
   No Answer

Comments:

  • There was no sense of urgency - she could care less, I spent several hundreds of dollars overnighting paperwork, driving to Jackson to hand deliver paperwork, and coutless phone calls to the adoption worker, she kept saying she was so busy with other cases, it was so horris Im sure any other family would have thrown in the towel with all the frustration :(
Were there barriers to your ability to become a foster or adoptive parent?
1
   Lack of response from the agency
0
   Fees associated with agency services too expensive
1
   Unable to get foster care license or Family Assessment complete in a timely manner (i.e., less than six months)
0
   No barriers
0
   No Answer
     
Where are you in the adoption / foster care process?
0
   Approved (Home study complete)
0
   Licensed Foster Family (Foster Care license complete)
0
   In-Process (Have agency / Home study not complete)
1
   Not yet working with an agency
0
   No Answer
     
Please tell us about the child or children you want to foster and/or adopt:
0
   Infant Adoption
0
   International Adoption
1
   Special Needs Adoption / Adoption from Foster Care
0
   Foster Care
0
   No Answer
   
0
   Younger than 6 years
0
   6 - 10 years
0
   11 - 13 years
1
   14 or older
0
   No Answer
   
0
   Black / African-American
1
   White / Caucasian
0
   Native American / American Indian
0
   Hispanic / Latino / Latina
0
   Asian American / Pacific Islander
0
   Chaldean / Arab-American
0
   Other
0
   Any Race / Doesn't Matter
0
   No Answer
   
1
   Having emotional / behavioral issues
0
   Having physical impairments
1
   Having developmental delays
1
   Having learning impairments
0
   No Answer
   
1
   Single child
0
   Sibling group
0
   Doesn't matter
0
   No Answer

Additional comments:

  • There are so many children especially teenagers who would love to be adopted. Our son was 16 when his adoption was final.  As I stated earlier there is no sense of urgency with the agencies.  I would love to attend a forum where DHS etc adoption workers could here my story and the level of frustration that was associated with something so simple as adopting a child out of foster care. Most families would have given up :( - But I promised {name withheld} he would be my son :)