Satisfaction Survey of Agency Services

Unknown / Unnamed Agency

Updated: September 1, 2009

All survey data is anonymous. Some questions may allow multiple answers.

TOTAL NUMBER OF SURVEYS :  8

Family Race: 
1
   Black / African-American
7
   White / Caucasian
0
   Native American / American Indian
0
   Hispanic / Latino / Latina
0
   Asian American / Pacific Islander
0
   Chaldean / Arab-American
0
   Other
     
Marital Status:
0
   Single
7
   Married
0
   Divorced
1
   Live-Together Partner
0
   No Answer
     
Age:
0
   18 - 24
2
   25 - 34
4
   35 - 44
1
   45 - 54
1
   55+
0
   No Answer
     
Gender:
1
   Male
7
   Female
0
   No Answer
     
How many agencies have you had contact with?
1
   One
0
   Two
1
   Three
0
   Four
0
  

Five
0
   Six or more
6
   No Answer
     
What type of information were you seeking?
2
   Adoption
0
   Foster Care
0
   Foster-to-adopt
0
   Kinship
0
   Guardianship
0
   Step-parent adoption
0
   Training opportunities
0
   Orientation
0
   General information
6
   Other
     
Did this agency work with you in a prompt, courteous and professional manner?
0
   Yes
2
   No
6
   No Answer

Comments:

  • It was a DHS location. I was not allowed to even complete an adoption application for months.
  • The home study took ten months~ and I have not received any paperwork from our worker to show we have a completed home study, and frankly, I do not believe it was completed at all even though she said it is.When I ask for a copy she ignores my question. This frustrates me.
Was the information you received thorough and complete?
0
   Yes
2
   No
6
   No Answer

Comments:

  • Honest information regarding an appropriate timeline.
  • Nobody seems to want to let us adopt a child with needs unless we become a licensed foster home and gain experience raising a child with needs.
Were you satisfied with the services the agency provided to you?
0
   Yes
2
   No
6
   No Answer

Comments:

  • Honest information regarding an appropriate timeline.
  • I want to see a copy of our home study!I want to know why raising kids in foster care is preferred to adoption by social workers.I want to obtain foster care training and need feedback about when it's available.
Were there barriers to your ability to become a foster or adoptive parent?
1
   Lack of response from the agency
0
   Fees associated with agency services too expensive
2
   Unable to get foster care license or Family Assessment complete in a timely manner (i.e., less than six months)
0
   No barriers
6
   No Answer
     
Where are you in the adoption / foster care process?
0
   Approved (Home study complete)
1
   Licensed Foster Family (Foster Care license complete)
0
   In-Process (Have agency / Home study not complete)
0
   Not yet working with an agency
7
   No Answer
     
Please tell us about the child or children you want to foster and/or adopt:
0
   Infant Adoption
0
   International Adoption
1
   Special Needs Adoption / Adoption from Foster Care
0
   Foster Care
7
   No Answer
   
1
   Younger than 6 years
1
   6 - 10 years
1
   11 - 13 years
1
   14 or older
7
   No Answer
     
0
   Black / African-American
1
   White / Caucasian
0
   Native American / American Indian
1
   Hispanic / Latino / Latina
0
   Asian American / Pacific Islander
0
   Chaldean / Arab-American
0
   Other
0
   Any Race / Doesn't Matter
7
   No Answer
     
1
   Having emotional / behavioral issues
1
   Having physical impairments
1
   Having developmental delays
1
   Having learning impairments
7
   No Answer
     
0
   Single child
1
   Sibling group
0
   Doesn't matter
7
   No Answer

Additional comments:

  • The second agency we tried told us in PRIDE that we did not want to adopt from MARE as the kids in MARE were there for a reason. We were also very clear that we wanted to adopt only, yet this second agency did not do an adoptive homestudy as they told us they were, and used a worker's pregnancy as a way to delay our approval for many months. After a year of waiting with them, I transferred our license to another agency, and now we are waiting again. I am told the second agency did not send them an adoptive homestudy, only a foster care homestudy. So now we are waiting longer. It will be two years of waiting to adopt special needs/older child/sibling group in 2-08. It makes me sick to realize how many children are out there needing a home--how many are aging out of the system, and how we have been delayed. We are required to stay with our current agency for one year, after that, that's all for us. They say that kids have attachment issues as well as problems when their lives are put "on hold" waiting for a family. Well, as an adoptive family being delayed, we are experiencing the same emotional difficulties and that is unconscionable to me. Thank you for listening.