Satisfaction Survey of Agency Services

Orchards Children's Services
Location: Southfield

Updated: September 1, 2009

All survey data is anonymous. Some questions may allow multiple answers.

TOTAL NUMBER OF SURVEYS :  2

Family Race: 
1
   Black / African-American
1
   White / Caucasian
1
   Native American / American Indian
0
   Hispanic / Latino / Latina
0
   Asian American / Pacific Islander
0
   Chaldean / Arab-American
0
   Other
0
   No Answer
     
Marital Status:
1
   Single
1
   Married
0
   Divorced
0
   Live-Together Partner
0
   No Answer
     
Age:
0
   18 - 24
0
   25 - 34
2
   35 - 44
0
   45 - 54
0
   55+
0
   No Answer
     
Gender:
1
   Male
1
   Female
0
   No Answer
     
How many agencies have you had contact with?
2
   One
0
   Two
0
   Three
0
   Four
0
  

Five
0
   Six or more
0
   No Answer
     
What type of information were you seeking?
2
   Adoption
0
   Foster Care
0
   Foster-to-adopt
0
   Kinship
0
   Guardianship
0
   Step-parent adoption
0
   Training opportunities
1
   Orientation
0
   General information
0
   Other
     
Did this agency work with you in a prompt, courteous and professional manner?
1
   Yes
1
   No
0
   No Answer

Comments:

  • There are delays in getting return phone calls, our homestudy took more than six months to complete, and CW is slow to respond to inquiries.
Was the information you received thorough and complete?
1
   Yes
1
   No
0
   No Answer

Comments:

  • Rather than being upfront and voicing her concerns about one sib set or another our CW just neglects to submit our homestudy for consideration.
Were you satisfied with the services the agency provided to you?
0
   Yes
2
   No
0
   No Answer

Comments:

  • I chose a sib group through mare in Feb and was approved to get the sister and brother, and to this date I have not met with these children nor have I had a meeting with the team involved in their care.
  • No however; since this is the only agency we have dealt with we may be expecting to much.
Were there barriers to your ability to become a foster or adoptive parent?
2
   Lack of response from the agency
0
   Fees associated with agency services too expensive
1
   Unable to get foster care license or Family Assessment complete in a timely manner (i.e., less than six months)
0
   No barriers
0
   No Answer
     
Where are you in the adoption / foster care process?
2
   Approved (Home study complete)
0
   Licensed Foster Family (Foster Care license complete)
0
   In-Process (Have agency / Home study not complete)
0
   Not yet working with an agency
0
   No Answer
     
Please tell us about the child or children you want to foster and/or adopt:
0
   Infant Adoption
0
   International Adoption
2
   Special Needs Adoption / Adoption from Foster Care
0
   Foster Care
0
   No Answer
   
1
   Younger than 6 years
2
   6 - 10 years
2
   11 - 13 years
1
   14 or older
0
   No Answer
     
0
   Black / African-American
0
   White / Caucasian
0
   Native American / American Indian
0
   Hispanic / Latino / Latina
0
   Asian American / Pacific Islander
0
   Chaldean / Arab-American
0
   Other
2
   Any Race / Doesn't Matter
0
   No Answer
     
2
   Having emotional / behavioral issues
2
   Having physical impairments
2
   Having developmental delays
2
   Having learning impairments
1
   No Answer
     
0
   Single child
0
   Sibling group
2
   Doesn't matter
0
   No Answer

Additional comments: