Satisfaction Survey of Agency Services

St. Francis Family Center / CSS-Oakland
Location: Southfield

Updated: September 1, 2009

All survey data is anonymous. Some questions may allow multiple answers.

TOTAL NUMBER OF SURVEYS :  2

Family Race: 
0
   Black / African-American
2
   White / Caucasian
0
   Native American / American Indian
0
   Hispanic / Latino / Latina
0
   Asian American / Pacific Islander
0
   Chaldean / Arab-American
0
   Other
0
   No Answer
     
Marital Status:
0
   Single
2
   Married
0
   Divorced
0
   Live-Together Partner
0
   No Answer
     
Age:
0
   18 - 24
1
   25 - 34
1
   35 - 44
0
   45 - 54
0
   55+
0
   No Answer
     
Gender:
0
   Male
2
   Female
0
   No Answer
     
How many agencies have you had contact with?
2
   One
0
   Two
0
   Three
0
   Four
0
  

Five
0
   Six or more
0
   No Answer
     
What type of information were you seeking?
1
   Adoption
1
   Foster Care
1
   Foster-to-adopt
0
   Kinship / relative care
0
   Guardianship
0
   Step-parent adoption
0
   Training opportunities
0
   Orientation
0
   General information
0
   Other
     
Did this agency work with you in a prompt, courteous and professional manner?
2
   Yes
0
   No
0
   No Answer

Comments:

Was the information you received thorough and complete?
2
   Yes
0
   No
0
   No Answer

Comments:

Were you satisfied with the services the agency provided to you?
2
   Yes
0
   No
0
   No Answer

Comments:

Were there barriers to your ability to become a foster or adoptive parent?
0
   Lack of response from the agency
0
   Fees associated with agency services too expensive
1
   Unable to get foster care license or Family Assessment complete in a timely manner (i.e., less than six months)
1
   No barriers
0
   No Answer
     
Where are you in the adoption / foster care process?
0
   Approved (Home study complete)
1
   Licensed Foster Family (Foster Care license complete)
0
   In-Process (Have agency / Home study not complete)
0
   Not yet working with an agency
1
   No Answer
     
Please tell us about the child or children you want to foster and/or adopt:
0
   Infant Adoption
0
   International Adoption
1
   Special Needs Adoption / Adoption from Foster Care
0
   Foster Care
1
   No Answer
   
1
   Younger than 6 years
0
   6 - 10 years
0
   11 - 13 years
0
   14 or older
1
   No Answer
     
0
   Black / African-American
0
   White / Caucasian
0
   Native American / American Indian
0
   Hispanic / Latino / Latina
0
   Asian American / Pacific Islander
0
   Chaldean / Arab-American
0
   Other
1
   Any Race / Doesn't Matter
1
   No Answer
     
1
   Having emotional / behavioral issues
1
   Having physical impairments
1
   Having developmental delays
1
   Having learning impairments
1
   No Answer
     
0
   Single child
0
   Sibling group
1
   Doesn't matter
1
   No Answer

Additional comments:

  • I would love to adopt more kids, Just wish that there weren't so many rules on how many kids can be in a bedroom. I think each home should be evaluated individualy. Wish I had a home as big as my Heart.As far as the staff at St.Francis..... They are the best!!!!!!! They are our family's new extended family!